John Van Kooten
Three things ( while I was typing this I see that some of my points have also already been mentioned by my fellow mates
1. Why post a complaint and some sort of an accusation (there's an exclamation mark, so there's clear intent to emphasize that part of the statement) publicly? Why not send an email to Tim directly if you want to discuss something. I take it you are able to manage finding the CONTACT button on this website? It's in the upper right corner. Especially if you are a manufacturer and probably want to discuss things in a civilized and professional manner?
Although... "shame on you" doesn't exactly resemble anything remotely professional, especially since it was publicly posted......
If you didn't mean to say that, that makes things even worse and all the more reason you shouldn't have posted that in the first place. I mean seriously... if you yourself do not understand the things you are writing / saying then by all means... do not write / say them in the first place..
Also, we should not have to explain that this is not a commercial website and that it is user maintained. He himself, on the other hand, should have made an effort to understand where he is BEFORE he publicly posted ANYTHING.
2. I fail to see how those kits are NOT reboxes. They clearly share some of the same base sprues! Even between the M3 kits and the M5 kits. And before you ask, yes, I have made an effort to verify that!
You may WANT to have them treated as all new tool kits but they simply ARE NOT. You even say that yourself... Quote:
"are different in plastic parts, sometimes these differances are small (few parts only), but in some circumstances bigger"
Having quoted that, a larger amount of changed / added / removed parts is still not a full new tool. It means it is still based off of another, earlier manufactured kit, i.e., it is a REBOX with parts changed. Simple as that.
I can understand that from a commercial point of view it is better (for you) to have them treated as all new tooled kits but then you may be surprised to learn that this is not a website for advertisements. This is a user / (potential) customer maintained database that includes as accurate as possible information on the kits added.
We try to make it possible for everyone (both ScaleMates users and people that do not have a user account here) to get the information they seek. Which is ACCURATE info on what is in the box and what to expect of a certain kit. We do not try to sell the kits by advertising false info, which it would be if we were to make all of those kits you mention look like they are all newly tooled kits.
3. If I may give you some (commercial business) advice? At the very least post clear and high resolution sprue shots of your kits on your website? Some added images of a completely built kit would also be welcomed.
The fact that you and many of your fellow manufacturers do not have these images on your collective websites, or any other clear informational images for that matter, is one of main reasons websites like ScaleMates exist! You chase your potential customers off on a hunt for information. This means you yourself lose all control over what information is fed to your potential customers. Be clear about what it is you are selling, do not make it hard to find the info.
I am giving you this tip from the viewpoint of a customer because I actually like your kits! They are pretty good! You have nothing to hide, you should be proud to show off your kits on your website! Your website is the face of you and your company. Make good use of it.
25. September 2015 at 18:49:31