Fil démarré par Mahoo76
Martin OostromMy kit was missing one wheel, so I used Heller's own form on their website on july 9th. I'd get a free part, or an email with a price for the replacement. I sent a reminder on the 7th of august. We're another month further along and still nothing. Not even a reply. Rubbish after sales! 👎
2 September 2022, 19:59
Martin OostromSo today, after a little more than 3 months I found an envelope from Heller in my mailbox with a big chunky piece in it. Happy! 😄
Sadly enough it was a tyre (part 22) instead of the requested wheel (part 23). Not happy anymore. 🙁
14 October 2022, 15:39
Martin OostromI tried again in december. Still nothing. In two months it's been a year since I first contacted Heller…
14 May 2023, 13:03
Jean-Louis DurandHeller has been bought by a german company... Customer service should be better than before, but apparently, it's not... That's really a shame. I have had the same problem when Heller was still french, Emails, emails emails, no answers. It took me several months before I got the missing sprue...
14 May 2023, 14:56
Martin OostromYippee! Today I received a package from Heller. I had totally forgotten that this was still in motion.
Apparently sending part 23 is very hard, as I now received part 9, the smaller of the rubber tires instead of the large wheel…
13 July 2023, 19:17
Spanjaardkeep on trying! maybe the third time around they will get you the correct part!
13 July 2023, 19:21